As CEO of Zappos.com, Tony Hsieh helped grow gross merchandise sales from $1.6 million in 2000 to more than $1 billion in 2008 by focusing relentlessly on customer service. The young e-commerce entrepreneur and New York Times best-selling author has used happiness as his business model to promote positive change within organizations and throughout the world.
 See all speaker series videos
Go back to M.B.A.
|
